DHL signs deal with global travel leader

26/Sep/2006

DHL has announced a new agreement with International Cruise & Excursions, Inc. (ICE), a global leader in the travel and leisure industry. ICE is one of the world's leading cruise providers, and through the new agreement will be using DHL for all domestic and international express shipping needs.

ICE will use DHL's next day, second day, and international express services for the transportation of time sensitive contracts, business documents, and cruise tickets to customers, as well as bulk marketing materials for its affiliated resorts.

"DHL provided a technology solution, including training and support, that enabled us to fully integrate our customer relationship management (CRM) system with the DHL shipping system, doubling the productivity of our ticketing processors," said Roxanne Shamblin, Director of Distribution Operations for ICE. "DHL's attention to our operation and the customization provided to meet our specific needs has made DHL a very valued partner," continued Shamblin.

DHL supports ICE with the DHL EasyShip Enterprise platform, a shipping system that manages multiple shipping stations with a single server, enabling ICE employees to process twice the number of tickets daily than were processed previously.

DHL also provides ICE with customized weekly service reports to provide greater visibility into DHL's on-time performance. "The majority of our shipments have been handled as three-day delivery, but DHL's comprehensive domestic service portfolio has allowed us to upgrade our service to 2-day delivery which has led to notable improvements to customer service," noted Shamblin.

Source: DHL